1. Introduction
zetbaz ("we", "us", or "platform") is a trusted online betting and casino platform for Bangladesh. Your privacy is our top priority. This privacy policy tells you what types of information we collect, how that information is used, how long it is stored, and what your rights are. By using this website (zetbaz.cam) you agree to the terms of this privacy policy.
We believe that transparency is the foundation of trust. That is why this policy explains in clear and simple language how your information is handled at zetbaz. If you have any questions, our support team is available 24/7 to assist you in Bengali.
2. Information We Collect
We collect two types of information — what you provide directly and what is collected automatically.
2.1 Information You Provide Directly
- Full name and username
- Email address and phone number
- Date of birth (for age verification — only users aged 21 and above may open an account)
- Payment information — bKash, Nagad, Rocket, or Upay account numbers
- Transaction history — details of deposits and withdrawals
- Information provided when contacting support
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and language settings
- Website usage patterns — which pages you visited and for how long, which games you played
- Cookie and local storage data (see Section 7 for details)
- Login time, session duration, and geolocation data
3. Purpose of Data Use
zetbaz uses your personal information for the following purposes:
3.1 Account Management and Service Delivery
- Account registration, verification, and security
- Age verification — only users aged 21 and above may use the service
- Processing deposit and withdrawal transactions
- Applying bonuses, cashback, and VIP rewards
3.2 Security and Fraud Prevention
- Preventing unauthorized access and account hacking
- Detecting and investigating suspicious transactions
- Preventing multiple accounts or bonus abuse
3.3 Customer Service and Communication
- Providing assistance through live chat support
- Notifying you of important platform updates or changes
- Sending account-related email notifications
3.4 Service Improvement
- Analyzing user experience to improve the platform
- Testing new games and features
- Identifying and resolving technical issues
4. Data Sharing and Third Parties
zetbaz does not sell your personal information. However, information may be shared with third parties in specific circumstances:
- Payment Processors: Payment providers such as bKash, Nagad, Rocket, and Upay receive only the information needed to complete transactions.
- Technology Partners: Technology service providers who operate the platform work under contractual privacy policies.
- Legal Obligations: Information may be provided in response to a court order or a lawful request from a legal authority.
- Fraud Investigations: Information may be shared with regulatory bodies in cases involving organized fraud or money laundering investigations.
Outside the cases listed above, we will never disclose your information to third parties without your consent.
5. Data Security Measures
We use multi-layered security measures to keep your information safe:
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
- Secure Database: All data is stored in encrypted databases — access from outside is not possible.
- Two-Factor Verification: An additional verification process is used when logging into your account.
- Regular Security Audits: Our systems undergo regular security audits.
- Limited Access: Only authorized staff have access to the information they need.
- Firewall and Intrusion Detection: Advanced security measures are active at the server level.
6. Data Retention Period
How long we retain your information depends on the type of data and legal requirements:
- Active Account Data: Retained for as long as the account remains active.
- Transaction Records: Retained for a set period after account closure due to legal obligations.
- Support Conversations: Retained for a set period to help improve customer service quality.
- Closed Account Data: A limited amount of data may be retained after account closure for security and fraud prevention purposes.
Data that is no longer needed after your account is closed is securely deleted.
7. Cookie Policy
zetbaz uses cookies to improve your user experience. Cookies are small text files stored in your browser.
7.1 Cookies We Use
- Essential Cookies: Used to maintain login sessions and ensure security — the platform cannot function properly without them.
- Functionality Cookies: Help remember your preferences such as language settings and game choices.
- Analytics Cookies: Used to understand which parts of the website are most frequently used.
7.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling certain cookies may limit the functionality of the platform.
8. Your Rights
As a zetbaz user, you have the following rights:
- Right to Access: You have the right to know what information we hold about you.
- Right to Correction: You can request that incorrect or outdated information be corrected.
- Right to Deletion: You can request that your information be deleted in certain circumstances.
- Right to Restrict Processing: In some cases, you can request that the processing of your data be limited.
- Right to Data Portability: You can request to receive your information in a structured format.
- Right to Object: You can object to the processing of your data for specific purposes.
To exercise these rights, contact our support team. We will respond to your request within 30 days.
9. Protection of Minors
zetbaz is strictly prohibited for anyone under the age of 21. We take the following measures:
- Age verification is mandatory at the time of registration.
- Additional age verification documents may be requested in suspicious cases.
- We never knowingly collect information from minors.
- If a minor's information is found in an account, it will be deleted immediately and the account will be closed.
10. Secure Transactions
All financial transactions on zetbaz follow the highest security standards. When transacting via bKash, Nagad, Rocket, and Upay, your payment information is sent directly to the relevant payment gateway. We do not store your complete payment account details on our servers.
The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800. All transaction records are stored securely and you can view your transaction history whenever needed.
11. Changes to This Policy
zetbaz reserves the right to update this privacy policy when needed. For significant changes:
- A notification will be sent to your registered email address.
- The date of the change will be clearly stated on the website.
- Continued use of the platform after a change will be considered acceptance of the new policy.
The latest version will always be available on this page.
12. Applicable Law and Jurisdiction
This privacy policy is drawn up in accordance with applicable international data protection standards. We give priority to resolving any disputes through mutual discussion. The platform operates for users in Bangladesh and complies with applicable laws of Bangladesh.