zetbaz Terms and Conditions

1 General Terms

By accessing the zetbaz platform or using any of its services, you automatically agree to these terms and conditions. These terms form a legal agreement between zetbaz and all users of the platform. If you disagree with any part of these terms, please refrain from using our services.

These terms and conditions apply together with the zetbaz Privacy Policy and Responsible Gambling Policy. These documents complement each other and must be read as one complete agreement.

zetbaz operates a safe and reliable online betting and casino platform for users in Bangladesh. All games and services provided on the platform are operated for entertainment purposes and follow a fair play policy.

2 Eligibility and Age Requirements

To use zetbaz services, you must meet the following eligibility requirements:

• You must be 21 years of age or older. Access to this platform is strictly prohibited for minors.
• You must reside in a jurisdiction where online gambling is legally permitted.
• You are creating an account in your own name and are not acting on behalf of any third party.
• You do not have any previously suspended or closed account with zetbaz.
• You are not currently in a self-exclusion or cooling-off period.

21+  For adults only

zetbaz gives the highest priority to the protection of minors. If there is any doubt regarding age verification, we reserve the right to request valid identification at any time.

3 Account Registration

When creating an account on the zetbaz platform, you must provide accurate and complete information. Opening an account with false or misleading information is a direct violation of these terms.

3.1 One Account Rule

Each user may operate only one account. If a single person is found to hold multiple accounts, those accounts will be permanently closed and all associated bonuses will be cancelled.

3.2 Updating Your Information

Please notify zetbaz immediately if any of your personal details change. zetbaz will not be responsible for any issues arising from outdated or incorrect information.

3.3 Purpose of Account Use

The account may only be used for personal entertainment purposes. Using the platform for commercial purposes or for money laundering is strictly prohibited.

4 Account Verification

zetbaz follows a Know Your Customer (KYC) process. Before processing a withdrawal request, or at any time, we may ask for the following documents:

• Scanned copy of National ID (NID), passport, or driving licence.
• Recent utility bill or bank statement (for address verification).
• Proof of ownership of the payment method used for deposits.
• Selfie or live photo verification.

zetbaz reserves the right to hold withdrawals until verification is complete. If verification fails, the account may be suspended.

5 Account Security

You are solely responsible for keeping your account password and login details secure. zetbaz will never ask for your password by phone or email.

• Use a strong and unique password and change it regularly.
• Do not share your login details with any third party.
• If you suspect unauthorised access to your account, notify the support team immediately.
• Accessing or using another person's account is a serious violation of these terms.

zetbaz is not responsible for any unauthorised activity on your account, unless it is proven to have occurred due to zetbaz's own fault.

6 Deposits and Withdrawals

6.1 Accepted Payment Methods

zetbaz currently supports the following payment methods: bKash, Nagad, Rocket, and Upay. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

6.2 Minimum Deposit and Withdrawal

• Minimum deposit: ৳100 (per method).
• Minimum withdrawal: ৳800.

6.3 Withdrawal Processing Time

After successful verification, withdrawals are generally completed within 30 minutes to 3 hours. However, verification processes or limitations from banks or payment providers may occasionally cause delays.

6.4 Withdrawal Terms

• Withdrawal requests will only be processed to the same payment method used for the deposit.
• Wagering requirements must be met before withdrawing bonus funds (see Section 7 for details).
• zetbaz reserves the right to hold withdrawals in cases of suspicious activity.
• Withdrawals may be restricted for accounts operated by multiple members of the same household or from the same device.

7 Bonuses and Promotions

7.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 earns a ৳1,500 bonus for a total balance of ৳2,500; or a deposit of ৳22,000 earns the maximum ৳15,000 bonus for a total balance of ৳37,000.

7.2 Wagering Requirements

To withdraw the welcome bonus, the bonus amount must be wagered 20 times. For example: a ৳1,500 bonus requires ৳30,000 in wagering to be completed. This requirement can be met by placing bets on eligible games.

7.3 General Bonus Terms

• Each bonus offer has its own expiry period — expired bonuses will be cancelled automatically.
• zetbaz will set a maximum bet amount for wagers placed with bonus funds.
• Any attempt to earn bonuses through multiple accounts or referral fraud will result in all bonuses being cancelled.
• zetbaz reserves the right to modify or cancel any bonus offer at any time.
• In any bonus-related dispute, zetbaz's decision will be considered final.

7.4 VIP Program

The zetbaz VIP Program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. By playing regularly you can advance to higher tiers and earn weekly cashback. The detailed terms of the VIP Program are published separately and will be considered part of these general terms.

8 Fair Play Policy

zetbaz is committed to ensuring fairness in all games. All games available on our platform are operated using certified Random Number Generator (RNG) technology.

• Each game result is completely independent and does not depend on previous results.
• zetbaz does not control or attempt to control the outcome of any game.
• In the event of any technical error, the relevant round will be considered void and the bet amount will be refunded.
• Any winnings obtained by exploiting a software error will be considered void.

zetbaz uses SSL encryption technology to keep all your transactions and personal data secure.

9 Prohibited Activities

The following activities are strictly prohibited on the zetbaz platform and will be treated as violations of these terms:

• Using the platform for money laundering or illegal financial activity.
• Hacking the platform's software or exploiting bugs or vulnerabilities.
• Placing bets using automated bots or software.
• Attempting to gain bonus advantages by creating multiple accounts.
• Attempting to influence game outcomes by coordinating with other users.
• Operating an account under a false identity or in another person's name.
• Fraudulent use of chargebacks or payment disputes against zetbaz.
• Threatening or harassing other users of the platform.

If any of the above activities are confirmed, the relevant account will be immediately and permanently closed and the associated balance may be forfeited.

10 Account Suspension and Closure

10.1 Suspension by zetbaz

zetbaz reserves the right to suspend or close any account without prior notice in the following circumstances:

• Violation of any part of these terms.
• Failure to provide documents requested for verification.
• Fraud or suspicious activity.
• Direction from a law enforcement agency or court order.

10.2 Closure by the User

You may request to close your account at any time by contacting zetbaz support. After proper verification, any remaining balance will be processed.

11 Responsible Gambling

zetbaz firmly believes in responsible gambling. Gambling is a form of entertainment — it should never be considered a source of income.

• Never bet more than you can afford to lose.
• If you notice signs of problem gambling, seek help immediately.
• Contact support to use the self-exclusion feature.
• You can set deposit limits, bet limits, or loss limits.

For more information, visit our Responsible Gaming page.

12 Limitation of Liability

To the maximum extent permitted by applicable law, zetbaz accepts no liability for the following:

• Loss of a game session or bet due to internet connection disruption.
• Damage caused by issues with your device or software.
• Delays or errors by third-party payment providers.
• Force majeure situations (natural disasters, war, cyber attacks, etc.).
• Service unavailability during platform maintenance.

Participation in gambling is entirely at your own risk. zetbaz is not responsible in any way for financial losses.

13 Dispute Resolution

For any dispute or complaint, please contact our support team first. Our support team provides assistance 24/7 in Bengali via live chat. You can also reach us by email: [email protected]

After a complaint is submitted, we will investigate within a reasonable time and notify you in writing. The decision of zetbaz in resolving a dispute is generally considered final. However, any user who is not satisfied has the right to appeal to an appropriate independent dispute resolution body.

14 Changes to Terms

zetbaz reserves the right to change, add to, or cancel these rules and terms at any time. For important changes, we will endeavor to notify users in advance as much as possible.

Continued use of the platform after updated terms are published will be considered your agreement to the new terms. Therefore, it is advised to visit this page regularly.

The date of the latest update to these terms will be noted at the top of the page.

If you have any questions about these rules and terms, contact us at: [email protected] — or speak with our support team via 24/7 live chat.